Never, ever use Priceline! I do not understand why they are allowed to operate as a company in the USA. I will try to call all 3 places again today but this is a huge waste of time and should not be necessary. I then called my credit card company and the hotel directly and was told I needed to wait and call back the next day. She did not seem to be able to think or reason at all, only repeating the phrase "I am sorry but no changes can be made." What type of company has a customer service representative that cannot carry on a normal conversation or transfer you to someone that can talk? All she would do was repeat that the form shows two areas where selected and there is no one else at Priceline that I can talk to. I asked for her name and to talk to her supervisor but she refused to tell me anything. When I finally spoke to someone else, the new lady insisted that the form showed two regions and there was nothing that could be done. They were so helpful and booked me on the same flights and the same seats How could this be when I picked the seats and got the confirmation page and everything? I could never get a hold of a live person so I called the airlines to help me out. I called Priceline and got an automated system that told me my offer had not been accepted. The one purchased was for my child who could not fly alone. I went into my email to print the itineraries on Monday when I noticed there was only one itinerary instead of the three I thought I had purchased. At the end, I got the confirmation screens saying everything was good to go. I mainly had to do this due to limits on my credit cards, but it was good to find even cheaper prices could be had by doing this. The prices I found were better when I went to purchase two tickets together and then purchased the three tickets by itself. I booked three flights on all the same airlines for myself and my two children. Priceline refused to return me the $20 or to provide me free internet in the room. So the bottom line is I paid additional $20 and got nothing in return. I also found out that the luxury linens and mp3 clock are the hotel standard in all rooms. A reasonable man can assume that if he is upgrading a room for $20 to the get wireless internet, then it will be for free in the room, as with getting luxury linens and mp3 clock in the room, and not in the lobby. But on the other side, it doesn’t say surcharge wireless internet. ![]() I called Priceline and they said that there is no free internet and it doesn’t say free wireless internet in the reservation, which is correct. When I came to the hotel I was told that I will not get free internet in the room. Before completing the reservation, there was a yes/no question if I wish to upgrade the room for $20 with luxury linens, mp3 clock, and wireless internet. I reserved a package of flight from Portland to Chicago and Palmer House Hilton in downtown between the fourth and 18th of July 2012.
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